Terms of Booking (CPC Courses)
Website: mycpc.online
Trading name: mycpc.online (PSV Compliance and Training) (“we”, “us”, “our”)
Address: 44 Bath Hill, Keynsham, Bristol, BS31 1HG
Email: info@my-cpc.online
Important:
These Terms set out how bookings for CPC Courses are handled. If you are booking as a consumer,
nothing in these Terms affects your statutory rights.
1) Definitions
- Booking: A reservation for a place on a CPC course made via our website (or otherwise confirmed by us in writing).
- Course / CPC Course: Periodic training delivered by us (including any classroom/online delivery where offered).
- Customer / You: The person booking and/or paying for the Course, or the delegate attending.
- Delegate: The person attending the Course.
- Invoice: Our request for payment sent to you by email or made available on your account.
2) About our services
We provide CPC periodic training and related compliance/training services. Course content, schedule, location,
and joining instructions are described on our website and/or in communications with you.
3) Forming the contract
- A Booking request is made when you place an order via mycpc.online (or request a place by phone/email and we confirm it).
- A contract is formed when we confirm the Booking in writing (email is acceptable) and you accept these Terms.
- If there is any conflict between these Terms and any Course description, these Terms take priority unless we agree otherwise in writing.
4) Prices, VAT, and discounted rates
- Prices are shown on our website or quoted to you in writing.
- Discounted CPC rates (including any promotional, group, or concession pricing) are subject to our approval and acceptance. We may request evidence of eligibility.
- We may refuse, withdraw, or amend a discount if eligibility cannot be verified or if it has been applied incorrectly. Where this happens, we will tell you what the correct price is.
- Our decision on discount eligibility is final.
5) Payment, invoices, and securing your place
- Your place on a Course is only secured once the Invoice is paid in full (unless we agree different terms in writing).
- Where we allow payment by invoice, payment terms are as stated on the Invoice.
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Last-minute bookings: for late bookings close to the Course date, we require payment by the end of the Course.
If payment is not received by the end of the Course, periodic training hours (including any 5.4 hours credited for that Course)
will not be uploaded/processed until payment is received.
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If payment is not received when due, we may (at our discretion and where permitted by law):
- cancel the Booking;
- refuse entry/attendance; and/or
- withhold upload/processing of CPC hours until payment is received.
6) Attendance, punctuality, and course requirements
- Delegates must attend for the full required duration and comply with any sign-in/sign-out or identification requirements.
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Late arrival, early departure, failure to participate, or failure to follow trainer instructions may result in:
- reduced/zero eligible training time; and/or
- removal from the Course.
- Where required by the training rules, delegates may need to provide proof of identity (for example, driving licence) and/or driver details required to record hours.
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Enrolment form: we will send a course enrolment form before the start of the Course.
Each Delegate must complete and return it (and provide any required details) by the deadline we specify.
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Delegate email address: each Delegate is required to have their own email address so that course details,
joining instructions, and important updates can be sent directly to them. If a Delegate does not have their own email address,
you must tell us as soon as possible; we may not be able to accept the Booking if we cannot provide required course communications in a compliant way.
7) Non-attendance, missed courses, and rebooking
- Non-attendance is not automatically entitled to a refund.
- If you or the Delegate cannot attend, we will consider moving the Booking to the next possible suitable Course (rebooking), subject to availability.
- Rebooking is discretionary and may be subject to an administration fee and/or difference in price.
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Notice periods: If you give 3 days’ notice or more before the Course start date/time,
we will aim to accommodate a transfer to the next available suitable Course (subject to availability).
If you give less than 3 days’ notice, we may be unable to transfer your Booking and/or may have reduced flexibility.
8) Cancellations, transfers and refunds
8.1 Statutory cancellation rights (consumers booking online/phone/email)
- If you are a consumer and you book a Course online, by phone, or by email (a “distance contract”), you will usually have a legal right to cancel within 14 days from the day after the contract is made.
- Some service contracts do not have a 14-day cancellation right (for example certain leisure activities provided on a specific date). If an exemption applies to your booking, we will tell you.
- If you ask us to start providing the service within the 14-day cancellation period (for example because your course date is sooner), you may still cancel during the 14 days but you may have to pay for the proportion of the service provided up to cancellation.
- If the service is fully performed within the 14-day period at your request, you may lose the right to cancel.
8.2 Cancellation / transfer by you (policy)
- If you wish to cancel or request a transfer, you must notify us in writing (email to info@my-cpc.online).
- Non-attendance is not automatically entitled to a refund.
- Transfers/rebooking: we will consider moving your Booking to the next possible suitable Course, subject to availability.
- Notice periods: Where you give 3 days’ notice or more, we will aim to accommodate a transfer. Where you give less than 3 days’ notice, we may (depending on availability and operational constraints) decline the request or have reduced flexibility.
- Any transfer may be subject to an administration fee and/or any difference in price.
8.3 Refunds and processing fees
- Where a refund is legally due (for example under statutory consumer cancellation rights), we will calculate and make the refund in line with the applicable law.
- Where a refund is offered as a goodwill gesture or under this policy (rather than because the law requires it), refunds may be subject to any non-refundable third-party payment processing fees we are charged. We will disclose the amount of any such fee to you before processing the refund.
8.4 Cancellation or changes by us
- We may cancel, reschedule, or change a Course (including venue/trainer) where necessary (for example, low numbers, trainer illness, venue issues, or events outside our reasonable control).
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If we cancel a Course, we will offer you either:
- a transfer to an alternative date (subject to availability), or
- a refund of the Course fee paid for that cancelled Course.
- We are not responsible for your travel, accommodation, loss of earnings, or other consequential costs.
9) Removal from a course and behaviour
- We expect professional and respectful behaviour. We may remove a Delegate from a Course for reasons including (without limitation):
- disruptive, abusive, threatening, or unsafe behaviour;
- harassment or discrimination;
- attending under the influence of alcohol/drugs;
- breach of venue rules or trainer instructions;
- suspected fraud or misrepresentation;
- non-payment where payment is required.
If you are removed from the Course for any reason, you will not be entitled to a new date or a refund,
unless we agree otherwise case-by-case in writing.
10) CPC hours upload / processing
- Where applicable, and subject to training rules, we will take steps to upload/process periodic training hours with the relevant authority/system.
- Upload/processing is subject to verified attendance and participation, and receipt of full payment (including the last-minute booking rule in section 5.3).
- We are not responsible for delays caused by third-party systems, incorrect driver details provided by you, or factors outside our control.
11) Your responsibilities
- ensure the information we hold is accurate and up to date (including Bookings, contact details, and driver details);
- ensure the Delegate/driver is entitled and eligible to attend the relevant Course (including meeting any prerequisites and providing correct details needed to record training);
- provide accurate Booking and driver details;
- ensure the Delegate meets any prerequisites stated for the Course;
- comply with joining instructions and venue requirements;
- tell us promptly if you cannot attend.
12) Intellectual property
Course materials (slides, handouts, recordings, and other content) are our intellectual property (or that of our licensors).
You may use them for personal training purposes only and must not copy, distribute, or sell them without our written permission.
13) Liability
- We do not exclude or limit liability where it would be unlawful to do so (including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation).
- Subject to 13.1, our total liability to you in connection with a Course is limited to the Course fee paid for the affected Booking.
- We are not liable for indirect or consequential loss (such as loss of profit, business, or opportunity).
14) Complaints
If you have a complaint, please contact us at
info@my-cpc.online
with details of the issue. We aim to respond within a reasonable time and work with you to resolve concerns fairly.
15) Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction,
unless mandatory consumer rules in your country of residence apply.
Privacy Notice (How we process your data)
This Privacy Notice explains how mycpc.online (PSV Compliance and Training) processes personal data when you visit our website,
make enquiries, or book a Course.
1) Who we are
Data Controller: PSV Compliance and Training (trading as mycpc.online)
Address: 44 Bath Hill, Keynsham, Bristol, BS31 1HG
Email: info@my-cpc.online
2) Personal data we collect
- Identity/contact details: name, company name (if applicable), postal address, email address, phone number.
- Booking details: course date, course type, attendance records, communications.
- Driver/training details: information needed to record periodic training hours (for example driver number/licence details, where required).
- Payment and transaction details: amounts, invoice details, payment status, and references from payment providers (we do not normally store full card details).
- Website usage data: IP address, device information, browser type, pages visited, referral source, and cookies.
3) Where we get data from
- Directly from you (forms, bookings, emails, calls).
- From your employer/booking agent (where they book on your behalf).
- From website analytics and cookie technologies.
- From payment providers confirming payment status.
4) How we use your personal data
- provide Courses and manage Bookings (including confirmations, joining instructions, and attendance);
- invoice and take payments;
- upload/process CPC training hours where applicable;
- respond to enquiries and provide customer support;
- improve our website and services (analytics, troubleshooting, security);
- send service messages (e.g., changes to course dates, important updates);
- send marketing communications where permitted.
5) Lawful bases for processing (UK GDPR)
- Contract: to provide the Course and manage the Booking.
- Legal obligation: to meet regulatory/accounting requirements and (where applicable) record training as required.
- Legitimate interests: running and improving our business, preventing fraud, network security, and customer service.
- Consent: for certain cookies and, where required, marketing communications.
6) Who we share data with
- Training administration/recording systems or relevant authorities where required to record periodic training hours.
- Payment providers and banks to process payments and confirm payment status.
- IT and hosting providers who support our website/email systems.
- Professional advisers (accountants, insurers, solicitors) where necessary.
- Regulators, law enforcement, or courts where we are legally required to do so.
We do not sell your personal data.
7) International transfers
If any of our suppliers process data outside the UK, we will take steps to ensure appropriate safeguards are in place
(such as UK adequacy regulations or approved contractual terms).
8) Data retention
We keep personal data only as long as needed for the purposes set out above, including: to deliver training and manage Bookings;
to meet legal, tax, and accounting requirements; to handle complaints and disputes. Retention periods may vary depending on the type of data and the reason we hold it.
9) Your rights
Subject to legal conditions, you may have the right to: access your personal data; correct inaccurate data; request deletion;
restrict processing; object to processing (including marketing); data portability; withdraw consent (where processing is based on consent).
To exercise your rights, email info@my-cpc.online.
10) Cookies
Our website may use cookies and similar technologies for functionality, analytics, and (where used) marketing.
You can manage cookies through your browser settings and any cookie banner/tool provided on our website.
11) Marketing preferences
If you receive marketing emails from us, you can opt out at any time by using the unsubscribe link (where available) or contacting us.
12) Security
We take appropriate technical and organisational measures to protect personal data. However, no online system is 100% secure;
please take care when sending information by email.
13) Complaints
If you are unhappy with how we handle your data, please contact us first at
info@my-cpc.online
so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO).
14) Changes to this Privacy Notice
We may update this Privacy Notice from time to time. The latest version will be available on our website.