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PCV specialist course
Every Passenger, Every Journey
Customer Care (PCV) + School Run & Safeguarding (PCV)
The two skills that define a great bus or coach driver: how you treat every passenger, every time.
What this course covers
- Customer service as a bus or coach driver
- First impressions and communication
- Handling difficult moments well
- Recognising safeguarding concerns
- Keeping young and vulnerable passengers safe
Is this the right course for you?
Built specifically for PCV drivers, especially school transport, bus and coach drivers who want sharper passenger-facing skills.
Next course dates
Wed, 14 Oct 2026
10:00-17:45
Wed, 9 Dec 2026 and Thu, 10 Dec 2026
18:00-21:30 on both evenings
Wed, 3 Feb 2027
10:00-17:45
Courses count toward the 35-hour, five-year Driver CPC cycle where the delegate attends and completes the required session. Places are subject to capacity review and written confirmation.
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