Module 012
Conflict, Unconscious Bias & Resilience
Manage conflict on the road and at work, understand the biases we all carry, and build the resilience to stay calm and professional.
DVSA reference 1696/2283 · last reviewed 1 June 2026
Who it’s for
LGV PCVFor LGV and PCV drivers.
Format
Online, live on Zoom — one 3.5-hour session.
How the price works
Booked on its own, this module is recorded as National CPC — £31.25 (one DVSA upload). Linked with a second module it makes a 7-hour International CPC day — £35 (one DVSA upload), which is usually the better-value way to do 7 hours. You choose the recording type when you book; it isn’t fixed to the module.
What you’ll cover
- Conflict-management skills — listening, empathy, de-escalation, emotional intelligence
- Staying calm with other road users
- Managing stress and the demands of driving
- What unconscious bias is, and how it affects decisions
- The common barriers to dignity at work
Before the course
Your driving licence details and Driver CPC eligibility are collected by PSV Compliance and Training Ltd before the course, with your joining instructions — not on this page or at booking.
Next steps
- Back to the full module catalogue
- Book a scheduled course (shared modules, open to LGV and PCV)
- Ask about a bespoke course for a specific module, date, or class-specific content