How myCPC.online works

The structure

myCPC.online is the booking brand — the customer-facing part: bookings, support, and payment.

Live courses are delivered by PSV Compliance and Training Ltd (“PSV-CT”) under JAUPT consortium AC02283 (ASOT). That covers every course you can book here today — scheduled, bespoke, and Driving Restart: the course, the trainer, and the DVSA upload are all PSV-CT’s. MyCPC owns the booking and the relationship; PSV-CT owns delivery.

Driver CPC also allows part of your hours to be done as online e-learning. We don’t deliver e-learning ourselves, and it isn’t on sale here today — but we may make options available through training partners in time. Anything like that would be delivered by those partners, not by PSV-CT, and would not sit under PSV-CT’s consortium approval. If e-learning is what you need right now, talk to us and we’ll point you toward providers.

These splits are real, and we don’t pretend otherwise — the live-delivery split sits in the footer of every page, in your booking confirmation, and on the booking page above the “Book” button.

The booking journey

1. Pick a course. Standard scheduled (Tuesday + Wednesday evenings or Saturday daytime), Bespoke, Driving Restart, or your operator’s pool.
2. See the full price up front. No VAT add-on, no DVSA upload fee that appears at checkout, no upsell mid-course. What’s shown is what’s paid.
3. Enter your booking details. Just the essentials to hold your place: your contact details (name, email, phone), the course and how many seats, whether each seat is recorded as National (3.5 hours) or International (7 hours), and any attendee names. We don’t ask for your licence number or any health or accessibility information here — that comes later, and not from us (see the next step but one).
4. Confirmed or waiting list. If the course is more than four clear days away and has space, it’s confirmed straight away and payment is taken. Otherwise it goes on the waiting list, no payment taken, and Neil reviews personally within one working day.
5. Before the course, PSV-CT collects what DVSA needs. Your driving licence number, your Driver CPC eligibility, and any access or accommodation needs (with your own consent) are collected separately by PSV-CT — the delivery partner — ahead of the course, sent out with your joining instructions. MyCPC doesn’t collect or hold that information.
6. Joining instructions. Zoom link, date, time, what to have ready, and a calendar invite.
7. The course runs. Delivered live on Zoom by Neil on behalf of PSV-CT. Live captions on by default. A short ID check at the start — DVSA’s requirement.
8. Your hours land with DVSA. Usually within one to two working days; five working days at most. You can check your record at gov.uk/check-your-driver-cpc-periodic-training-hours.
9. Short feedback request. Optional, but we’d like to hear from you. Neil reads every response.

Who does what

Cancellations and refunds

Cancellations are case-by-case rather than blanket policy. The principle: the regulatory cost shouldn’t compound on top of life going wrong.

• Until your course is uploaded to DVSA, no DVSA fee has been paid. If you can’t make it and tell us in good time, we move you to a future course at no extra DVSA cost.
• On an International course delivered as 3.5 + 3.5 hours over two evenings (recorded as one 7-hour upload), if life intervenes between the two halves and you can’t finish, talk to Neil as soon as you can. The first half on its own can’t complete the 7-hour International upload — that’s the DVSA’s framework, not ours — but we structure the rebook so you don’t pay the DVSA fee twice.
• If your connection drops on the day: short drops are fine (Zoom will let you back in), longer drops mean we move you to a future course at no extra cost. The full policy lives in our terms.

If something goes wrong

UK consumer law (Consumer Rights Act 2015) requires services to be performed with reasonable care and skill. If your course didn’t meet that, please tell us. We ask for feedback at the end of every course because we want to hear what worked and what didn’t. We respond to each situation individually — there’s no blanket refund policy, but there’s also no blanket refusal to make things right.

First port of call: email Neil at info@my-cpc.online with what happened. If we can’t resolve it between us, the regulator for the training itself is JAUPT (via PSV-CT’s consortium membership); the regulator for consumer law is your local Trading Standards office and, ultimately, the courts.

Data & privacy

How we handle your information, who else sees it, and how long we keep it — in plain English on the privacy notice. How cookies and similar storage work is on the cookie notice.