Frequently asked questions

Driver CPC (Certificate of Professional Competence) is the qualification professional LGV and PCV drivers in Great Britain need to keep up to date. To stay current you need to complete 35 hours of periodic training every 5 years. DVSA records the hours; the qualification card is your DQC.

35 hours every 5 years. You can do them all in one go or spread them out — that part’s up to you. We can help you check where you stand on the CPC status checker.

The short version: if you ever drive in the EU (or might one day), International is what you need. If you’re certain you’ll only ever drive in the UK, National is an option.

We usually recommend International — one DVSA upload for all 7 hours, valid in both the UK and the EU. If your work might ever cross a border you won’t need to redo your training under a different category. Full breakdown on our decision page.

Two reasons: either the course is full, or it’s inside the 4-day booking cutoff. Bookings close 4 days before each course because we have to set up your training with DVSA in advance. After the cutoff, you can still join the waiting list — no payment taken until Neil’s personally confirmed your place, usually within one working day.

At launch, payment is via a Revolut payment link — you enter the order total shown on the booking page, on Revolut’s secure page. Operators can pay by invoice (BACS or card link). We never see or store your card number.

Talk to us as soon as you can. Cancellations are case-by-case rather than blanket policy. Until your course is uploaded to DVSA, no DVSA fee has been paid — so we structure rebooks to avoid you paying that fee twice. The principle: regulatory cost shouldn’t compound on top of life going wrong.

DVSA requires cameras on during training — that’s the rule we work within, not ours to waive. The camera is off during breaks. The course is built around the working reality that drivers don’t spend their lives at desks: we add breaks where the room needs them, and the split-evening format (Tuesday + Wednesday) is genuinely easier on attention than a Saturday full-day. If sitting still for 7 hours is hard, the split format is what we recommend.

Most drivers do. The split-evening format is recommended for that reason. Breaks flex on the night where the room needs them; the trainer reads the room rather than running a rigid timetable.

Yes, where the room needs them. If you need breaks at specific times — medication, family commitments, prayer, food and drink, anything else — let PSV-CT know in the pre-course details they collect before the day (or tell Neil ahead of the course) and we’ll plan around it. The trainer also adds discretionary breaks where it helps the whole room.

Sessions aim to finish at the published time. Evenings generally finish between 21:30 and 21:50, Saturdays between 16:30 and 16:50 — the variation is the extra breaks. Tell PSV-CT in your pre-course details (or Neil before the day) if you have a hard end-time commitment (childcare, onward travel) and the trainer will prioritise finishing on time for you.

Standard CPC modules can feel generic. If Neil knows the room contains tanker drivers, school bus drivers, or specialist hauliers, he can ground the module examples in driving you actually do. This is part of the pre-course details PSV-CT collects before the day — not the booking — and it’s optional. The course content doesn’t change; how it’s taught does.

Talk to Neil before booking, privately. Some situations have accommodation routes via the Equality Act or through PSV-CT’s consortium. We’d rather find a way to make it work than turn you away — but we won’t pretend we can waive the rule.

Split if you can. Better attention from you, better delivery from the trainer — we’re not going to pretend hour five of a Saturday is the same as hour two of a Wednesday evening fresh from a day’s rest. Saturday if it’s the only day that works.

Briefly, at the start of the course — show your driving licence to camera, and the trainer matches the name and number to the course register. If that’s difficult, accessible alternatives are on the accessibility page — tell us when you book.

Short drops (under 15 minutes) are fine — Zoom usually lets you back in. Longer drops or being unable to rejoin mean we move you to a future course at no extra DVSA cost. Full connection-loss policy: in the terms.

Probably DVSA or JAUPT doing a quality-assurance check. They can join any course at any time — they’re checking the training, not you. No action required.

DVSA allows it. We’d be honest: the experience is genuinely worse on a phone — smaller screen, shorter battery, less stable connection. A laptop, computer, or tablet works much better. If a phone is your only option, book the free 15-minute Zoom setup call so we can check your battery, camera angle, and connection before the day.

Case-by-case. On an International paired course, DVSA’s framework means the first half’s hours don’t complete the 7-hour upload on their own — you’d need both halves of a fresh pair. But because the DVSA fee isn’t paid until upload, we structure the rebook so you don’t pay the regulator twice. Talk to Neil as soon as you know.

Three view modes (Standard, High Contrast, Easy Read), Atkinson-Hyperlegible font option, read-aloud on every content page, full keyboard navigation, screen-reader compatibility, and translation via your browser. Full detail on the accessibility page.

If you use BSL you may be eligible for Access to Work funding to cover an interpreter — we’re set up to coordinate with your interpreter and accept Access to Work payments directly. If Access to Work isn’t available, talk to Neil and we’ll explore how to make it work.

Usually one to two working days; five working days at the outside. You can check at gov.uk/check-your-driver-cpc-periodic-training-hours. If your hours haven’t appeared after five working days, email us and we’ll chase PSV-CT’s consortium administrator.

Every course ends with a short feedback request — optional, but welcomed. Neil reads every response and replies individually. If something didn’t work, tell us — we’d rather hear it than miss it.

When you want a specific module that isn’t in the public scheduled offering (the class-specific ones, or no-mix shared modules), when you want a date that suits you, or when you’re booking for a small group from one operator. Full detail on the bespoke page.

Two parts: a course fee (from £99 for 1-on-1; £149.99 for business) plus £19.99 per attending driver. Worked examples are on the bespoke page and the operators page.

We can probably help. Our Driving Restart is a structured path through your 35 hours over three months — two tiers depending on how much support you want. Full detail on the Driving Restart page.

No — PSV-CT’s consortium doesn’t currently hold that specific approval. Driving Restart is our alternative for returning drivers, and for most situations it’s the better option: it gets you back to a renewed DQC, not just back on the road.

Neil Kanter on behalf of PSV Compliance and Training Ltd (PSV-CT). MyCPC Training Ltd is the booking and customer-service brand; PSV-CT is the JAUPT-approved delivery partner. Full structure on How it works.

Because MyCPC Training Ltd doesn’t yet hold its own JAUPT centre approval — we’re working towards that for the end of 2026. Until then, PSV-CT’s consortium membership (JAUPT consortium AC02283 (ASOT)) is what makes courses legitimate. After approval, the back-end moves to our own centre; courses don’t change.

No. What’s said in the training room stays in the training room. The only exception is if there’s a real concern for someone’s health and wellbeing — standard safeguarding applies. Otherwise the trainer isn’t reporting your comments, disclosures, or behaviour to anyone.

At booking we collect only your booking details — contact details, the course and seats, and payment. The driving-licence number and the training data DVSA needs are collected by PSV-CT before the course, not by us. We don’t sell your data or use it for marketing without your explicit consent. Full detail in the privacy notice — please read it, and tell us if anything’s unclear.

We invoice your company by BACS or card payment link — your choice. One invoice covers the whole booking. Full detail on the operators page.

Yes — that’s Business Bespoke. Up to 10 drivers, modules selected to fit your operation, your company name in the welcome if you want it. Pricing on the operators page.

You have “acquired rights” status, which DVSA records a little differently. PSV-CT checks this as part of the pre-course details it collects before the day, so the DVSA record is handled correctly. It’s rarely a complication, but worth knowing.

Yes — use your browser’s translation. Pages are marked up so Chrome, Edge, and Safari translate them cleanly. Courses themselves are delivered in English. Live captions are available; talk to us about other arrangements if English-language delivery is a barrier.