Module 017

Customer Care (PCV)

Deliver great customer service as a bus or coach driver — first impressions, communication, and handling difficult moments well.

DVSA reference 25494/2283 · last reviewed 1 June 2026

Who it’s for

PCVFor PCV drivers.

Format

Online, live on Zoom — one 3.5-hour session.

How the price works

Booked on its own, this module is recorded as National CPC — £31.25 (one DVSA upload). Linked with a second module it makes a 7-hour International CPC day — £35 (one DVSA upload), which is usually the better-value way to do 7 hours. You choose the recording type when you book; it isn’t fixed to the module.

What you’ll cover

Perception and first impressions
What customers expect, and the driver's role in the company's image
Effective communication and managing conflict
Practical ways to overcome barriers and maintain good relationships

Before the course

Your driving licence details and Driver CPC eligibility are collected by PSV Compliance and Training Ltd before the course, with your joining instructions — not on this page or at booking.

Next steps

Back to the full module catalogue
Book a scheduled course (shared modules, open to LGV and PCV)
Ask about a bespoke course for a specific module, date, or class-specific content